Why You Should Include Your Developer In The Design Process?

Developers are considered an important part of the designing process. When developers are not involved in the designing work, it could turn disastrous. This could lead to such kind works that are impossible to build and such designs could also be introduced that will lead to unnecessary technical difficulties. If you undertake the web designing task on your own, you may have to fix certain problems and it may result in days of revision and this would lead to a lot of irritation as well.

Role of Developers

With the help of developers, understanding on the designing art will be improved. They will not only block the infeasible ideas, but will also suggest such ideas that have been dismissed. The non-developers usually try to limit the ideas due to not having enough technical knowledge. With the assistance of developers, such ideas will be framed well and they will be able to take it further and the same will be used for effective designing.

With the help of the developers, the designing decisions will be made anyway. When the developer delves into building of a project, it will be required to make such decisions, which will affect and process such a design. Designers would usually not have time for considering all the nuances of a particular website. Hence, only a developer will be able to do it efficiently. With the help of a developer during the initial design discussions itself, they will surely be in a good position for filling in the blanks. Also when compromises would be required to be made for the designing, they will be in a good position for taking such decisions. The developers would also have a good sense of ownership. Developers are considered an important part of decision making and hence, their role is vital in the process of web designing and web development as well.

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10 Usability Tips for Web Designers

Simply put, usability is making your website easy for your visitors to find the information they need when they need it.

A common misconception about usability amongst web companies is that usability is expensive. Yes, there are multi-national companies that spend thousands of dollars on usability tests and research, but for an everyday company usability is achievable without the knowledge of usability experts or without expensive equipment for testing.

Web designers have an even easier job to do, just by reading usability articles they can accumulate a fairly good knowledge about usability basics and how to implement them on a website.

1. Include a Tagline

A tagline is a statement or a motto that represents a company’s, or in our case a website’s, philosophy and mission. It should be the most obvious element on a website’s front page and it should clearly describe the website in one phrase.

Statistics show that a website has just 8 seconds to capture a visitor’s attention for them to browse the site further. Without a clear tagline a website would have a hard time keeping visitors long enough to browse the inner pages.

2. Implement Site Search

As with taglines, site search is a very important element on a website. When users are looking for something they typically look for a text field where they can enter their search term.

According to Jacob Nielsen’s web usability tips, make this search box 27 characters wide in order for the text to be clearly visible and easy to use. Place the search text field on the top of your web page, because users tend to search a website according to the F pattern, meaning from the top left to the bottom right.

Include a search button and clearly specify the search text, don’t use text such as Go or Submit, because these expressions tend to mislead your website’s visitors.

3. Don’t Use Extensive Graphics

Abusive use of design elements and graphics are always bad for a website, they just mislead the site’s visitors. Only design to improve the web page not just to decorate it. From a usability point of view, less is always more.

4. Use Site maps

Site maps are a relatively new website feature that improves web page navigation and also search engine optimization (SEO). Site maps in essence are a structural representation of a website’s pages and architecture. It can be a document in any form, or a web page that lists the pages on a web site, typically organized in hierarchical fashion.

Recently, search engines like Google, Yahoo and MSN have started offering a Sitemap protocol which is similar to a website’s site map page, but the data is organized in XML format. There are Sitemap XML generators that create these documents for a specific URL.

5. Don’t Break the Workflow

By workflow we mean every operation that a user is doing on a website. For example filling out a form, registering on a website, browsing categories, archives, etc. Don’t break these workflows, let the user cancel any operation. By not letting the user cancel an operation, we’re forcing them to finish it even if they don’t want to.

Not every operation on a website is obvious for users, guide them through the specific workflow by using descriptive tips. (e.g. when filling out a form). Javascript links usually break the workflow, so it’s not recommended to use them on your website.

Another mistake is not changing the color of visited links, this results in breaking the navigational design. Let users know where they’ve been and where they are on a website.

6. Create Easily Scannable Web Pages

Easy to read web pages plays an important role in maintaining visitors’ loyalty, keeping them on your site and reading your content. Usability tests show that the majority of users don’t read web pages, they scan them, looking for titles, bold, emphasized text or lists.

Eye tracking studies conducted by Jakob Nielsen show that users read content that resembles an F shape, meaning that the reading starts from the upper left of the web page, next it moves down a little starting from the left again.

Nielsen also states the implications of this reading pattern:

• Users won’t read a web page content word by word, they will extract important paragraphs, bold text, etc.
• The first two paragraphs are essential on a web page. These must contain the most important information that your visitors are looking for.
• Sub headings and lists stands out from the regular paragraphs. Use these elements to notify users on important information.

One important method that we can learn from traditional printed newspapers is that the journalists thought of a catchy headline and a catchy first paragraph to make readers read the whole article. They organize the content in an inverted pyramid format, just picture an upside down pyramid. The broad base represents the most important information in the whole article and the narrow tip represents the least important information.

We can use this format to organize web content by putting the most important pieces on top and the least important ones on the bottom, but how do we know which information is important and which is not? With the help of news values.

7. Don’t Design Misleading UI Controls

By user interface (UI) controls we mean web page elements, components and widgets that a user can interact with (e.g. a button, drop-down list).

Don’t design graphic elements that looks like a button, but is not. We often see text that is underlined and looks like links, but are not clickable.

By not having the action that the users were expecting, they would think that the site is broken and eventually leave. One other important usability tip regarding UI controls is consistency:Make sure that your UI controls are consistent.

Yahoo, as the above image shows too, is a good example of consistent UI control design. Every tab on the page looks and behaves the same, every link is underlined on mouse over, every button looks the same, etc.

8. Give Meaningful Feedback

Meaningful feedback is essential for a website. This is the communication channel between the site and the users, with the help of feedback we let the users know what’s going on on the site. In case of an error on your web page, don’t just print Error occurred, instead write meaningful error messages which tell the user what went wrong and what actions they can perform from there.

 Feedback works in both ways. When a user fills in a form they are essentially giving you feedback. Don’t make the users have to fill in the same information twice. For example if a user has registered on a website and needs to fill in a form at some point, don’t ask for their name or any other information that they have already supplied, because these details already exist somewhere in a file or database. By simply getting these details automatically we are simplifying the whole process.

9. Do Not Overuse Javascript

With the advent of Javascript and the AJAX technique, web designers and developers can create responsive, transparent websites, but as with all new technologies there is a cost. In our case the cost is browser inconsistency. Not every user has an up-to-date web browser. They also might not have Javascript enabled by default.

By using Javascript on a website extensively we block out these users. Instead use unobtrusive Javascript and graceful degradation.

10. Avoid CAPTCHAs

CAPTCHA stands for Completely Automated Public Turing test to tell Computers and Humans Apart. Even the name sounds complex. The most general form of CAPTCHA is text embedded in an image and by testing visitors we can separate human users from spam bots.

The problem with CAPTCHAs are that each form of human verification method triggers a complex process in the users’ brains (e.g. figuring out the distorted text, adding two numbers, etc).

Another problem with CAPTCHAs are the inconsistencies regarding different cultures. For example Chinese symbols, numerals are different from most western letters and Arabic numerals. Chinese people have a much harder time using CAPTCHA ‘enabled’ online forms.

Summary

• Always include a tagline which should be the most obvious element on a web page.
• Implement a 27 characters wide site search and place it on top of your website.
• Don’t use extensive graphics and design elements.
• Include a site map page and register a sitemap XML document in search engines.
• Don’t break a user’s workflow. Allow every action to be canceled if necessary.
• Create easily scannable web content and place the most important information on top of your web page.
• Don’t design graphic elements that looks like a button, but is not.
• Present meaningful feedback and don’t forget that feedback works both ways.
• Use unobtrusive Javascript and graceful degradation.
• Avoid CAPTCHAs, use more usable methods instead.

10 steps to engaging user experience

These days, building websites or applications that attract andretain customers has become somewhat of a science. For people who aren't well versed in the digital space, I often compare the work that I do as a UX designer to an architect. Like the architect who builds your home, my UX team builds a comprehensive blueprint, which outlines every single detail of the site's features and functionality.

But it's not a one-shot deal. Getting to an intuitive and engaging user interaction requires many steps. Here are my top 10 tips to help you deliver an amazing interactive experience for your users.

01. Design for the user, really

Back when online interaction was still in its infancy, and not much thought had been given to whom we were designing for, users were all too willing to spend their time learning the interaction required to complete tasks on websites. If users were confused, people often assumed they just weren't tech savvy or well-informed on how to navigate the internet. As more and more websites, mobile devices and tablets started popping up; users weren't as willing or patient to "learn" on their own. Nowadays, you'll see more users becoming frustrated and even angry when they feel a product, application or website is substandard - and rightfully so.

It's tempting to design with your own preferences and tastes in mind. But that won't help users complete tasks on the site if they have a whole different set of preferences and needs. Think about what users want to do and help them complete those tasks in the easiest and most intuitive way possible. Are they browsing? Searching? Gaming? Watching video? Trying to complete a task? Looking for specific content? It's the UX team's job to look at the entire experience holistically and make sure that users' needs are always met.

02. Do your homework

Listen and absorb. The more conversations you have with clients, the better informed you'll be. Dive deep into every piece of documentation, research their field, examine all content with a fine-tooth comb, understand the client's goals, document thoroughly all of the client's wishes (no matter how small) and talk to as many people across as many departments as possible. Only then will you have the most complete and accurate picture and be prepared to move to the next phase of the project.

Another crucial part of listening comes from doing a thorough analysis of what competitors are doing in the same space. Are there any innovators that you can learn from? Have they made any mistakes you want to avoid? Is there one universal component that ties all of them together? Were there any missed opportunities? Use the answers to these questions as inspiration in your own project.

The types of sites you may look at during this analysis phase can vary dramatically. You could even look at sites that sell cat food as points of reference when designing an application for audio equipment. It's still relative and can be helpful because the user behaviour could very well be the same for cat food sites and audio equipment sites. Either way, you can learn valuable lessons from UX best practices across completely different industries and form factors.

03. Be an advocate for the user

We often think of the user as our client, though it's not entirely true. In any project, there are sets of business objectives that need to be met and it's the UX designer's responsibility to meet those objectives, while at the same time informing the client about the user's needs. That's why the greatest digital projects are often those where there is a perfect equilibrium between the client's objectives and the user's needs. Sit on that fence, and balance well.

04. Forget about Nancy, think user types

Personas are vital when it comes to structuring the content. Look at all the content holistically and think about what people are trying to accomplish. Doing this helps prioritise the content and allows the site to be structured around the user's goals. But traditional personas – "Nancy, who is 28-35 years old, drives an economy car, has a four-year-old PC she primarily uses for email, earns between $30K-$50K a year and wants to comparison shop for a cheap airfare to visit her mother in Florida" - won't offer much insight into the user's actual behaviour.

Instead, group basic User Types into categories according to what they want to do on the site such as 'browsing', 'comparison shopping', 'killing time', 'looking for specific content'. These groupings will provide you with much more useful insights about why users come to sites or applications, the context of use (where and how), what content they're seeking and how much time they have. In turn, you'll be better equipped to design the website or application around their behaviour patterns, thus making their fictional names, ages, professions and income levels irrelevant.

05. Less really is more

You may think this is obvious and doesn't need further explanation. But most sites and applications still manage to get it wrong. The key is to cut down tasks required by users to the bare minimum. I can't stress this enough. Get rid of all that extra clutter that doesn't add value, or worse, distracts and confuses the user. Know exactly how you want users to travel through your site or application and then guide the user as if you were holding their hand through the entire process. Again, users want things to be as simple, worry-free and fast as possible. If they can see what's coming next before even clicking on something, they'll be happy users.

06. Take cues from tablets

Because you're already limited by the amount of real estate on tablets, the need to simplify interactions is even greater. Ask yourself if your design would work on a tablet. If the answer is yes, you already have the two basic building blocks in place for a strong user experience: clear hierarchy and intuitive way finding.

07. Design your UX

Adding placeholders for copy (lorem ipsum) next to some grey boxes underneath a row of navigation links does not constitute design. Visual hierarchy, content grouping, spacing, positioning and size are all things that should be solved in wireframes before a visual designer even sets eyes on it. If in your wireframes you're working within the actual site or application width, and 12px text in your template is actually 12px in design, you're on track.

09. Collaborate with all departments

User experience design alone is not enough to make great work and it will surely not provide all the answers. Listen, collaborate and become the liaison between the client, the user and the rest of your internal team. Only then can you create the best possible experience for the user while still meeting all business objectives.

Remember, you're not alone. UX designers, visual designers and interactive developers all have a hand in making a project a success - it truly is a collaborative and multi-disciplinary effort. When it's a shared passion and everybody pitches in with their level of expertise and voices their opinions, magic happens.

10. Don't grade your own homework

The chance of you hitting the bulls eye with your first shot is very slim so be prepared to design iteratively as you gather more information about the performance of your site or application. One of the things that I am adamant about is that you should only do quantitative analysis on your own work. Tracking the performance and understanding where people are dropping off is extremely important and should be done in-house. But a third party should always conduct the qualitative user data analysis so you can truly have an objective testing environment. Doing this in-house is much like grading your own homework and won't give you the depth of truth and insight that you're looking for. If you want real objective answers, let someone else do the user testing and take those learnings into your next iteration.

Words: Irene Pereyra